Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and Vetahire ("Company," "we," "our," or "us") governing your access to and use of the identity verification platform and related services available at vetahire.com (the "Service").

By accessing or using the Service — whether as an employer submitting a verification request or as an applicant completing one — you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Service.

You must be at least 18 years of age to use this Service.

Vetahire provides a software-as-a-service platform that enables employers and organizations ("Employers") to request identity verification from individuals ("Applicants"). The Service facilitates:

• Generation and delivery of unique, secure verification invite links to Applicants
• Collection of government-issued identity documents from Applicants
• Processing of one-time verification fees from Applicants via our payment processor, Square
• Delivery of completed verification submissions to Employers via email notification

Vetahire is a technology platform and is not a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA). Our Service does not provide background checks, credit reports, or any report covered under the FCRA. The Service is limited to the collection and transmission of identity documents as described herein.

The Service operates on a guest-only basis and does not require the creation of user accounts. Employers access the Service through the verification request form, and Applicants access the Service via unique, one-time links generated for them. Each unique link is personal to the Applicant and must not be shared with third parties.

You are responsible for maintaining the confidentiality of any access links or credentials and for all activities that occur under your use of the Service.

You agree to use the Service only for lawful purposes and in a manner consistent with these Terms. You must not:

• Use the Service to verify individuals without a legitimate, lawful employment or contracting purpose
• Submit false, fraudulent, or misleading information through the Service
• Upload documents that do not belong to you or that you are not authorized to submit
• Attempt to reverse engineer, decompile, or otherwise access the source code of the Service
• Use automated means (bots, scrapers, crawlers) to access the Service
• Interfere with or disrupt the integrity or performance of the Service or the data contained therein
• Attempt to gain unauthorized access to any part of the Service or its related systems
• Use the Service in any manner that could disable, overburden, or impair the Service
• Violate any applicable federal, state, local, or international law or regulation

Employers using the Service represent and warrant that:

• They have a lawful basis and legitimate purpose for requesting identity verification from each Applicant
• They have provided Applicants with appropriate notice that they will be using a third-party verification service
• They will use the identity documents and information received solely for the stated verification purpose and will not share, sell, or misuse such information
• They are authorized to collect and process the Applicant's personal information in accordance with applicable privacy laws
• They will comply with all applicable employment, privacy, and anti-discrimination laws in connection with their use of the Service

6.1 Verification Fee

Applicants are required to pay a one-time verification fee as a condition of completing the verification process. The fee amount is displayed to the Applicant prior to payment. All fees are charged in U.S. dollars.

6.2 Payment Processing

All payments are processed by Square, Inc., our third-party payment processor. By submitting a payment, you agree to Square's Terms of Service and Privacy Policy. Vetahire does not store, process, or transmit raw payment card data. All cardholder data is handled directly by Square in accordance with PCI DSS standards.

6.3 Refund Policy

Verification fees are generally non-refundable once the verification process has been initiated (i.e., once an identity document has been successfully uploaded). If you believe you were charged in error, or if technical issues on our end prevented completion of the Service, please contact us at support@vetahire.com within 30 days of the charge and we will review your request on a case-by-case basis.

Refunds, if approved, will be credited to the original payment method within 5–10 business days.

6.4 Taxes

You are responsible for any applicable taxes associated with your use of the Service. Vetahire will collect taxes where required by law.

The Service and its original content, features, and functionality — including but not limited to text, graphics, logos, and software — are and will remain the exclusive property of Vetahire. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Vetahire.

You retain ownership of any identity documents or personal information you submit through the Service. By submitting content, you grant Vetahire a limited, non-exclusive license to store, process, and transmit such content solely as necessary to provide the Service.

Your use of the Service is subject to our Privacy Policy, available at vetahire.com/privacy-policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

VETAHIRE DOES NOT WARRANT THAT (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (C) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VETAHIRE, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of (or inability to access or use) the Service
• Any conduct or content of any third party on the Service
• Unauthorized access, use, or alteration of your transmissions or content
• Any other matter relating to the Service

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO VETAHIRE IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

You agree to defend, indemnify, and hold harmless Vetahire and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service, including but not limited to your submission of false or fraudulent information, your violation of any third party's rights, or your violation of any applicable law.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the parties agree to submit to binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules. The arbitration shall take place in Delaware. The arbitrator's award shall be final and binding.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration.

We reserve the right to terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the effective date. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

If you have any questions about these Terms, please contact us: